Asset Manager keep loading thumbnail

Support
1

Hi there!

Suddenly the Asset Manager cannot show the thumbnail, it keeps showing the spinner animation.
Yesterday everything is going fine.
Kindly check this screenshot: http://prntscr.com/qyskok

I tried to check another Cockpit installation in the same server, the Asset Manager is doing fine. I think there is an error when generating thumbnail.

How do troubleshoot it?
any idea how to solve this?

2

can you inspect the browsers networkpanle and what is returned by the server for the image requests?

3

Hi artur,

this is what returned:
Screenshot_9

I tried to logs what happens in
modules/Cockpit/bootstrap.php
thumbnail function.

the path is correct, the thumbnail is generated. but somehow in this line

echo $this->app->filestorage->read($thumbpath);
returns empty

Below is the logs:

generate thumbnail

{"src":"http:\/\/localhost\/_BZ\/moire_cockpit\/storage\/uploads\/2020\/02\/08\/5e3e333b15abemaps-detail.png","fp":null,"mode":"bestFit","filters":[],"width":20,"height":20,"quality":85,"rebuild":0,"base64":0,"output":1}

hash"c02f7e1f4920375a7469a45d4b6d969b_20x20_85_1581134651_bestFit_adb115059e28d960fa8badfac5516667.png"

cachefolder"thumbs:\/\/"

thumbpath"thumbs:\/\/\/c02f7e1f4920375a7469a45d4b6d969b_20x20_85_1581134651_bestFit_adb115059e28d960fa8badfac5516667.png"

Filestorage read function >>

locations"F:\/xampp_php7\/htdocs\/_BZ\/moire_cockpit\/storage\/thumbs\\c02f7e1f4920375a7469a45d4b6d969b_20x20_85_1581134651_bestFit_adb115059e28d960fa8badfac5516667.png"

CONTENTsnull

Any idea ?

4

Finally this issue is solved.

The problem is one of my addon has extra space after the PHP closing tag, i think it’s because of some editor automatically convert linebreak.

Thank you for your support @artur